Event Success Manager (Event Technology)

Location: Fully remote within Canada; must accommodate Eastern time working hours. Occasional evenings, weekends, travel, and on-site or hybrid event support may be required.

Compensation: CAD 65,000–80,000 per year, according to experience, plus stock options and benefits.

Company

hirify.global is an award-winning event technology startup building an event management platform used by conference organizers, brands, and nonprofit organizations worldwide.

What you will do

• Act as a strategic advisor to professional event planners and marketers at large corporations and associations, helping implement event technology and execute successful events.
• Lead customer onboarding, strategy sessions, relationship-building, technical product training, and quarterly reviews.
• Manage full-service event contracts and multiple concurrent events across planning, build, live execution, and post-event follow-up.
• Coordinate requirements and resolve issues with Customer Support, Product, AV, and Sales teams.
• Monitor customer health and success metrics, identify risks, and drive adoption, retention, and long-term customer success.
• Maintain account and project records, support live events as needed, and share customer feedback with internal teams.

Requirements

• At least 5 years of hands-on experience planning or coordinating professional B2B events, such as conferences, trade shows, corporate meetings, or association events; internal company events alone do not meet this requirement.
• Experience using event technology, including registration platforms, event apps, or virtual event platforms; familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar tools is required.
• Genuine interest in technology and its impact on the events industry.
• Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical event organizers.
• Strong organizational skills, with the ability to manage multiple projects, document thoroughly, and follow through consistently.
• An empathetic, problem-solving mindset focused on delivering strong client outcomes.
• A safe, comfortable, ergonomic, private, and quiet workspace and a reliable internet connection with at least 30 Mbps download speed.

Nice to have

• Two-year college diploma or four-year degree in hospitality or events management.
• Experience with HubSpot, Salesforce, or other CRMs.
• Previous experience supporting customer onboarding for technical products or SaaS platforms.

Culture & Benefits

• Remote-first work with hardware and collaboration software for working from home.
• Three weeks of vacation, one week of sick days, three summer days, and a birthday holiday.
• Dental, health, life, and mental health consultation benefits through Green Shield Health Inc.
• Stock options and opportunities to meet coworkers in person throughout the year.
• Equal opportunity workplace with accommodations available during the selection process.

Hiring process

• The application requires a description of a professional event planned or coordinated, including event type, attendee count, and tools used.