Claim Specialist - Property Field Inspection (Property Insurance)

Location: Remote-field position based in Putnam County and Northern Westchester County, New York, including Peekskill, Tarrytown, and Scarsdale; candidates must reside within the listed service-area ZIP codes and conduct in-person inspections throughout the assigned territory.

Salary: $69,398.62–$99,000 annually, plus potential yearly incentive pay of up to 15% of base salary.

Company

Insurance operations focused on helping policyholders resolve residential, commercial, weather-related, and large-loss property claims through human expertise supported by technology.

What you will do

• Conduct on-site inspections and assess damage for residential and commercial property claims.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Gather evidence, document findings, and prepare detailed reports using mobile and desktop tools.
• Evaluate coverage and policy terms, applying local regulations, policy provisions, industry standards, and company guidelines.
• Collaborate with policyholders, insurance agents, and other stakeholders to move claims forward and address concerns.
• Negotiate and settle claims within authorized limits while providing professional customer service.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and apply detailed policies, guidelines, or technical information accurately.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective communication and interpersonal skills for working with policyholders, agents, stakeholders, and customers during difficult or emotional conversations.
• Strong attention to detail, organization, and analytical skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs at various heights and pitches with appropriate safety equipment, and crawling in tight spaces.
• Ability to complete Rope and Harness Safety Training if required.
• Valid driver's license.
• Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, background checks, and any required pre-employment assessments.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related field.
• Customer service experience involving inquiries, concerns, clear communication, and empathetic customer interactions.
• Understanding of property insurance concepts, coverage fundamentals, and general claim handling practices.
• Baseline knowledge of residential and commercial building construction, components, and materials.
• Familiarity with water mitigation principles and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Remote-field work from home with a mobile office or vehicle for in-person appointments and occasional travel to other territories.
• Flexible schedules may include overtime or irregular hours; compensation is based on a standard 38:45-hour work week.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with the employer paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Annual raises, bonus eligibility, financial coaching, and a 401(k) with company contributions of up to 7% of salary.