Claim Specialist - Property Field Inspection (Property Insurance)

Location: Westchester, New York; candidates should reside within one of the listed ZIP codes and service the same territory. Remote-field work includes working from home, using a mobile office/vehicle for in-person appointments, and occasional travel to other territories.

Potential starting salary: $78,862.06–$112,500.00 per year, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance products and claims services, using technology to support policyholders and claims employees.

What you will do

• Conduct on-site inspections and assess damage for residential and commercial property claims.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Meet with policyholders, explain coverage, gather evidence, document findings, and prepare detailed reports.
• Evaluate policy terms and coverage, determine claim validity, and ensure compliance with local regulations.
• Negotiate and settle claims within authorized limits while providing customer service and addressing concerns.
• Collaborate with policyholders, agents, and other involved parties; occasionally handle emotionally difficult interactions.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and apply detailed policies, guidelines, or technical information accurately.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective communication and interpersonal skills for working with policyholders, agents, and other stakeholders, including difficult or emotional conversations.
• Strong attention to detail, organization, and analytical skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical agility to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold equipment, climb ladders, traverse roofs at various heights and pitches, and crawl in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• Valid driver’s license required; driving is an essential job function. An MVR will be requested during the pre-employment background check.
• Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks for applicable states.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related field.
• Customer service experience involving customer assistance, inquiries, concerns, clear communication, and empathy.
• Understanding of property insurance concepts, coverage fundamentals, and general claims handling.
• Knowledge of residential and commercial building construction, building components and materials, water mitigation principles, and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Regular full-time position with a standard 38:45-hour work week and flexible scheduling; overtime or irregular hours may be required.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Annual raise, bonus eligibility, financial coaching, fertility/IVF/adoption assistance, and other family and financial programs.
• 401(k) plan with company contributions of up to 7% of salary.

Hiring process

• Pre-employment assessment may be required, including additional testing for candidates who previously completed an assessment.
• Required background checks include applicable licensing exams and Motor Vehicle Record checks.