Account Manager – Retention & Renewal (SaaS)

Location: Remote; candidates must be eligible to work in Canada

Base salary: $77,300–$96,400 USD per year

Company

hirify.global provides solutions including hirify.global, Device Magic, and SiteDocs, with a focus on customer success and long-term partnerships.

What you will do

• Manage a portfolio of accounts as the primary contact for renewals, expansion, satisfaction, and customer value realization.
• Develop and execute horizontal and vertical expansion strategies through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions.
• Own contract negotiations, renewals, price adjustments, and proactive save plans for at-risk accounts.
• Monitor customer health, adoption, engagement, retention, expansion, and satisfaction KPIs using data-driven tools.
• Act as a trusted advisor and escalation point, coordinating customer issue resolution with Customer Success, Professional Services, Billing, and Product teams.
• Provide forecasts and insights on account health, retention, and revenue projections while identifying upsell and cross-sell opportunities.

Requirements

• 3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment.
• Proven ability to drive renewals, expansion, and retention through consultative account management.
• Strong communication, relationship management, and problem-solving abilities.
• Analytical mindset with experience using data for decision-making and strategy optimization.
• Proficiency with CRM platforms, including Salesforce, and customer engagement tools.
• Ability to work cross-functionally and manage multiple concurrent priorities.

Culture & Benefits

• Mission-driven environment focused on proactive customer success and long-term partnerships.
• Culture values authentic relationships, continuous learning, interdependence, and data-driven decisions.
• Remote work opportunity.
• Health insurance including medical, dental, and vision coverage.
• Life insurance, 401(k), and paid time off.
• Equal opportunity employer committed to diversity and inclusion; accommodations are available for candidates who need special assistance.