Customer Success Representative (Higher Education)

Location: Remote-first hybrid role based in Nebraska, United States, covering accounts in Nebraska and parts of South Dakota. Requires travel to local accounts and on-campus work with professors and administrators, including 3–4 days per week on campus during busy sales and renewal months and 1–2 days per week at other times. Candidates must be located within and ready to travel in the territory, authorized to work for any U.S. employer, and hold a valid driver's license.

Salary: $60,000–$65,000 annually, plus a sales incentive plan and annual bonus plan.

Company

hirify.global provides higher education platforms, personalized course materials, and learning supplements for educators, learners, and professionals.

What you will do

• Guide, train, and support college-level faculty and administrators in using hirify.global Higher Education digital products: Connect, SIMnet, GO!, and Sharpen.
• Explain product integration with school Learning Management Systems and support implementation for new and returning customers.
• Partner with Sales and Customer Success colleagues to assess needs, develop implementation plans, manage customer pipelines, and grow digital usage.
• Use Salesforce and Gainsight to track sales stages, pipeline velocity, customer engagements, and progress.
• Conduct one-on-one and group meetings through Zoom, as well as in-person training and relationship-building with local accounts.
• Troubleshoot customer issues, coordinate with implementation consultants, sales partners, product teams, and technical support, and relay customer feedback for product improvements.

Requirements

• Bachelor’s Degree.
• 1–2 years of experience in customer success or a similar role related to software implementation; higher education experience is preferred but not required.
• Exceptional communication and presentation skills for training and supporting customers with varying levels of technical acumen and confidence.
• Ability to work effectively in a primarily work-from-home setting with strong communication, organization, and attention to detail.
• Openness to travel to local accounts, stated as 5–10%, and provide in-person training when required.
• Positive attitude, purpose-driven spirit, and growth mindset.
• Must be located within and ready to travel in the Nebraska and parts of South Dakota territory.
• Authorization to work for any employer in the United States and a valid driver’s license.

Nice to have

• Instructional design, teaching, or coaching experience.
• Experience using Salesforce and Gainsight.

Culture & Benefits

• Work focused on improving educational outcomes, affordability, access, and equity.
• Remote-first work setting with regular on-campus customer engagement.
• Medical and/or other benefits depending on the position offered.
• Annual bonus plan and sales incentive plan.
• Purpose-driven environment focused on learning and professional development.