Senior Account Manager (Health)

Location: United Kingdom; candidates must be within reasonable travelling distance of a hirify.global office in Leeds, Glasgow, Manchester, Birmingham, London or Bristol. The role requires flexibility to work at a hirify.global office or client site for at least 2 days per week and travel nationwide to client sites and hirify.global offices. Relocation support of up to £8,000 is available.

Company

hirify.global is a UK digital services partner combining data-informed evidence, human-centred design and software engineering to build bespoke digital services for modern organisations.

What you will do

• Own day-to-day commercial performance across Health-sector accounts, including forecasting, margin awareness, renewals, extensions, issue resolution and monthly reporting.
• Build trusted relationships with senior client stakeholders and represent client needs across Delivery, Technical, Legal, Client Ops, Resourcing and Social Value teams.
• Lead Statements of Work, including those subject to a 6-day SLA, by coordinating inputs and producing clear, accurate and commercially robust responses.
• Own part of the Health-sector sales target, identify growth opportunities in existing accounts, contribute to bids and support larger strategic pursuits.
• Forecast capability demand, coordinate staffing and onboarding, and ensure teams are ready to start work on schedule.
• Coordinate Social Value commitments, value-add activities and client reporting covering KPIs, delivery and overall account performance.

Requirements

• Proactive, independent and willing to get involved in a fast-paced, evolving environment; comfortable with ambiguity and using judgement aligned with company culture and strategy.
• Commercial or client-facing experience in a professional services or consulting environment, with experience of delivery or the ability to speak credibly with delivery clients.
• Strong relationship-building skills with senior stakeholders and the ability to understand, represent and articulate client needs internally.
• Critical thinking skills, with the ability to work strategically while maintaining attention to detail.
• Experience managing Statements of Work, contracts, renewals or similar commercial processes.
• High attention to detail across documentation, commercial modelling and reporting, together with strong financial planning, budgeting or forecasting skills.
• Excellent written, verbal and interpersonal communication skills, strong problem-solving ability and willingness to collaborate.
• Ability to take ownership, work proactively within deadlines and manage multiple priorities and stakeholders in a fast-paced environment.

Nice to have

• Experience in public-sector digital transformation environments, such as user-centred design, engineering, data, identity or cybersecurity.
• Health-sector knowledge and interest.

Culture & Benefits

• Contributory pension scheme with 6% employer and 2% employee contributions.
• 25 days of holiday plus UK public holidays.
• Critical illness cover, life assurance and death-in-service cover.
• Perkbox access, volunteer days, cycle-to-work scheme, electric vehicle salary sacrifice scheme and season ticket loans.
• Financial and general wellbeing sessions plus flexible benefits including private health and dental cover, additional pension contributions, extra holidays, wellbeing contributions, charity contributions and tree planting.
• Inclusive workplace with accessible recruitment, reasonable adjustments and support for underrepresented groups.