Client Services Account Manager (Construction)

Location: Ellesmere Port, England, United Kingdom; hybrid working

Company

hirify.global is a B2B information and technology group operating across 26 countries with more than 4,000 employees; Barbour ABI provides construction project intelligence, analytics, market research, and consultancy.

What you will do

• Manage an allocated portfolio of client accounts within a defined territory, from onboarding through the full client service lifecycle.
• Understand client needs and match them to the Barbour ABI product portfolio.
• Manage renewals, achieve monthly revenue targets, and identify opportunities to sell additional products.
• Conduct regular client meetings on Teams for account reviews, renewals, product sales, and training.
• Handle client requests, requirements, queries, and training needs in a timely and high-quality manner.
• Record client interactions in the CRM, communicate product updates, and provide client feedback to the business.

Requirements

• Experience in a similar Client Services or Account Management role.
• Excellent customer service skills and the ability to build strong, long-lasting client relationships.
• Determination to exceed sales targets and objectives, with strong objection-handling skills.
• Self-motivated and determined approach.
• Excellent attention to detail and administrative skills.
• Strong planning, organisation, and time-management skills.
• Ability to work under pressure and meet tight deadlines.

Culture & Benefits

• Hybrid working for everyone, with a 3pm finish on Fridays.
• 25 to 30 days of holiday, a birthday day off, and the option to purchase additional holidays.
• Generous commission scheme, pension, and life assurance.
• Volunteering days and regular social events.
• Professional development and training within a collaborative, inclusive culture focused on customer impact, diversity, and entrepreneurial spirit.