Onboarding Manager (SaaS)

Location: Remote, based in Mexico; Eastern time zone business hours required.

Company

hirify.global provides an AI-powered online studio for high-quality 4K video recording, crystal-clear audio, and fast editing for podcasts and video marketing.

What you will do

• Lead live onboarding and training sessions for new customers to support seamless adoption of hirify.global’s solutions.
• Educate existing customers about new features and updates to maximize platform value.
• Create and maintain customer-facing training decks, guides, and workshops.
• Collaborate with Sales and Customer Success on customer handoffs and a cohesive experience.
• Support onboarding and ongoing training for new Customer Success hires on product features and best practices.
• Identify customer needs and milestones, drive customers toward first value, monitor customer health, and address churn risks in partnership with Product and Marketing.

Requirements

• 2+ years of proven experience in a customer-facing role, ideally in onboarding, training, or customer success within a SaaS environment.
• Ability to explain technical concepts in a simple and engaging manner.
• Experience creating and delivering training content and materials.
• Exceptional organizational skills and the ability to manage multiple projects and deadlines.
• Confidence facilitating live virtual training sessions.
• Proactive mindset and passion for delivering exceptional customer experiences.
• Eagerness to help and educate others, with a friendly and customer-focused attitude.

Culture & Benefits

• Remote role based in Mexico.
• Work during Eastern time zone business hours.
• Work on an AI-powered platform for recording, editing, podcasts, and video marketing.