Customer Onboarding Intern (SaaS)

Location: Hybrid in São Paulo, Brazil

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform for marketing and customer engagement teams.

What you will do

• Assist with onboarding projects and contribute to successful client outcomes.
• Help develop onboarding materials and processes that improve the customer experience.
• Document client interactions and support the transition to the Customer Success Team.
• Learn and contribute to e-commerce conversion optimization, SaaS platforms, and system integration initiatives.

Requirements

• Currently pursuing a degree in Business Administration, Engineering, Marketing, or a related field.
• Strong written and verbal communication skills in Portuguese and English.
• Ability to manage time and tasks effectively.
• Interest in technology, especially SaaS platforms and system integration.
• Willingness to learn project management and client interaction.
• Hands-on attitude, ownership, and a collaborative approach.

Culture & Benefits

• Work with a diverse international team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning and development platforms including LinkedIn Learning, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Opportunities for volunteering, social impact projects, retreats, and team-building events.

Hiring process

• Applications may be supported by AI-assisted review and assessment tools.
• Final hiring decisions are made by human reviewers.