Customer Onboarding Manager (Chicago) (SaaS)

Location: Chicago, United States; hybrid work with weekly travel to customers across the US

Company

Cloud-based SaaS Transport Management Platform that automates administrative processes, optimizes logistics planning, and supports more efficient, profitable, and sustainable transportation operations.

What you will do

• Guide transport company customers through onboarding from kickoff and process analysis to go-live and aftercare.
• Analyse planning, order entry, and invoicing workflows and translate them into efficient platform configurations.
• Configure the platform and deliver hands-on customer training.
• Act as the main implementation contact, monitoring satisfaction, transition quality, and user adoption.
• Support pre-sales by analysing client needs and providing technical input during demos.
• Capture product improvement opportunities and collaborate with Sales, Product, and Engineering.

Requirements

• Operational background in transport or logistics, such as planning or dispatch, or experience implementing complex SaaS solutions.
• Strong communication skills with technical and non-technical audiences.
• English required.
• Customer-focused, proactive, organised, flexible, and comfortable working in a fast-paced scaling environment.
• Valid driver's license and willingness to travel regularly within the US.

Nice to have

• Spanish language skills.
• Curiosity about SaaS or logistics operations, depending on professional background.

Culture & Benefits

• Competitive salary package.
• Responsibility, ownership, and visible impact.
• Opportunities to grow with a scaling business expanding across the US.
• Flexible and trust-based working environment.