Customer Onboarding Manager (SaaS)

Location: Hybrid, based in Chicago, with regular weekly travel to customers across the United States; a valid driver’s license is required.

Company

hirify.global is a 2020-founded tech scale-up with offices in London, Ghent, and Chicago, developing a cloud-based SaaS Transport Management Platform with AI-powered automation for transportation and logistics operations.

What you will do

• Guide transport companies through the hirify.global onboarding journey from kick-off and process analysis through go-live and aftercare.
• Analyse planning, order entry, invoicing, and other operational workflows and translate them into efficient hirify.global configurations.
• Configure the platform and deliver hands-on customer training to support confident adoption.
• Act as the main implementation contact, monitoring satisfaction, transition progress, and user adoption.
• Support pre-sales by analysing potential customer needs and providing technical input during demos.
• Capture customer insights and collaborate with Sales, Product, and Engineering to improve the solution.

Requirements

• Operational experience in transport or logistics, such as planning or dispatch, with curiosity about SaaS; or experience implementing complex SaaS solutions with an interest in logistics operations.
• Strong communication skills with both technical and non-technical audiences.
• Customer-focused approach and commitment to delivering a strong customer experience.
• Self-starter attitude, initiative, organisation, and flexibility in a fast-paced, scaling environment.
• English is required.
• Regular travel within the United States and a valid driver’s license for customer visits.

Nice to have

• Spanish language skills.

Culture & Benefits

• Competitive salary package.
• Responsibility, ownership, and visible impact.
• Opportunities to grow with hirify.global as it expands across the United States.
• Flexible and trust-based working environment.