Customer Onboarding Specialist (AI)

Location: Hybrid, Canada. Weekday shifts are required, with one weekend day every four weeks.

Salary: Starting at $59,000 CAD, plus equity rewards, health and wellness stipends, retirement savings matching, and extended health benefits.

Company

hirify.global provides SaaS technology that helps small home service businesses manage quoting, scheduling, invoicing, payments, and customer experiences.

What you will do

• Guide a portfolio of new customers from kickoff through activation during their first 90 days.
• Advise customers on hirify.global features, workflows, integrations, and digital payments.
• Build trusted customer relationships and provide empathetic, customer-focused solutions.
• Use AI-assisted workflows for session preparation, follow-ups, and account context.
• Collaborate with Sales, Customer Success, and R&D to improve onboarding practices.
• Optimize onboarding tools, processes, workflows, and feedback loops.

Requirements

• Customer service experience, preferably in high-touch, high-volume, or SaaS environments.
• Experience supporting and onboarding customers to complex products.
• Ability to work with structured playbooks, milestones, metrics, and customer commitments.
• Strong communication, relationship-building, judgment, adaptability, and initiative.
• Experience with modern CRM and scheduling tools; Salesforce, Chili Piper, and Slack are used.
• Hands-on comfort using AI tools in daily work and willingness to learn evolving systems.

Culture & Benefits

• Inclusive, transparent, collaborative, and innovation-oriented work environment.
• Extended health benefits with fully paid premiums for physical and mental well-being.
• Matching contributions through RRSP, TFSA, or FHSA programs, plus stock options.
• Talent development programs, coaching, learning opportunities, and leadership programs.
• Work with a customer-focused team serving small businesses in the home services industry.