Strategic Key Account Manager

Location: San Francisco, United States; hybrid

Salary: $210K–$240K per year, plus equity

Company

Builds AI-powered go-to-market infrastructure for B2B companies, including data, personalized campaigns, workflows, and growth agents.

What you will do

• Own a focused portfolio of strategic accounts, including Fortune 500 enterprises and leading AI companies.
• Set multi-year GTM transformation visions with executive teams and drive adoption across business units, regions, and functions.
• Build trusted relationships with CROs, CMOs, and other senior executives.
• Define success metrics, measure business impact through data, surveys, and interviews, and present results in executive business reviews.
• Coordinate Sales, Solutions, Support, Product, and Engineering on complex programs, escalations, and risk management.
• Own renewals, partner on cross-sell and upsell, and represent strategic customers in product roadmap discussions.

Requirements

• 8–10+ years of experience in strategic account management, customer success, or transformation consulting with Fortune 500 or similarly complex global organizations.
• Experience building C-suite relationships and leading large-scale technology adoption or change programs.
• Experience owning renewals and consistently achieving iARR and GRR targets.
• Ability to set a vision, build frameworks, and turn product capabilities into measurable business outcomes.
• Executive presence in senior-level presentations, high-stakes situations, and conflict.
• Ability to lead without formal authority across internal teams and customer organizations.
• Willingness to understand the product deeply enough to connect its capabilities with customer needs.
• Builder mentality and enthusiasm for shaping a new team’s operating model from the ground up.

Nice to have

• Background in management consulting or strategy advisory.

Culture & Benefits

• Work with a customer base that includes thousands of companies, including Anthropic, OpenAI, Google, and Visa.
• Access to world-class coaches specializing in creativity, management, and related areas.
• Operating principles include negative maintenance and non-attached action.
• Employee community includes clubs and a broad range of creative, athletic, and social interests.