Senior UX Designer (Service Design)

Location: United Kingdom; candidates must be within reasonable travelling distance of a hirify.global office in Leeds, Glasgow, Manchester, Liverpool, Birmingham, London, or Bristol. The contracted office location and client-dependent on-site work may require travel several days per week. Relocation support of up to £8k is available, subject to terms and conditions.

Company

hirify.global is a digital service design consultancy delivering data-informed, human-centred digital products and services, software engineering, and digital transformation programmes for public- and private-sector organisations.

What you will do

• Propose and shape creative, coherent solutions centred on user needs, including end-to-end user journeys for mobile and web experiences.
• Use user research insights and metrics to identify pain points, define improvements, and explain design decisions.
• Produce user journeys, sitemaps, navigation schemas, annotated wireframes, and rapid prototypes; conduct usability testing and gather feedback.
• Map service ecosystems, define service propositions, and design journeys spanning multiple touchpoints, channels, and offline interactions.
• Work with agile, multidisciplinary teams and facilitate collaborative workshops with clients, stakeholders, and delivery teams.
• Advocate for user-centred design, share best practice through the hirify.global design community, and address systemic and institutional problems beyond digital interfaces.

Requirements

• Expertise in user-centred design, with strong depth in either UX or Service Design and working knowledge of the other.
• Leadership experience with people and teams, including the ability to advocate for user-centred design and influence clients and stakeholders.
• Deep understanding of user-experience design for mobile and web, technology trends, and demonstrable design skills with relevant work across complex service environments.
• Strong ability to identify and anticipate use cases and user interactions, including happy paths, edge cases, and corner cases.
• Experience with rapid prototyping tools such as Sketch and InVision.
• Strong consultancy skills and the ability to understand client needs and motivations, share expertise, and enable clients to continue iterating after delivery.
• Ability to design end-to-end service journeys across multiple touchpoints, channels, and offline interactions.
• Experience translating complex policy, legal, or organisational requirements into coherent service propositions.
• Deep understanding of influencing organisational change and advocating for user-centred design across all levels of client organisations.

Nice to have

• No optional qualifications are explicitly specified.

Culture & Benefits

• People-first, human-centred, data-informed, and agile delivery approach focused on lasting impact.
• Contributory pension scheme with a 6% hirify.global contribution and 2% employee contribution.
• 25 days of holiday plus UK public holidays, volunteer days, and flexible benefits.
• Perkbox discounts, critical illness cover, life assurance, and death-in-service cover.
• Cycle-to-work scheme, salary-sacrifice electric vehicle scheme, season ticket loans, and financial and general wellbeing sessions.
• Optional private health and dental cover, additional pension contributions, up to two additional holiday days, wellbeing and charity contributions, and tree planting.

Hiring process

• hirify.global provides an inclusive and accessible recruitment process with accommodations and reasonable adjustments where required.