Global UX Designer Senior Specialist (Service Design)

Location: London, United Kingdom. Hybrid role with regular work from a BCG office or in person with clients, typically around 50% of working time, depending on business needs and local policies.

Company

hirify.global is a global management consulting firm delivering business strategy, technology, design, and digital transformation solutions.

What you will do

• Own the development of service design blueprints and guidelines for employee services within the Global IT Design Center of Expertise.
• Map end-to-end service experiences, including journeys, processes, handoffs, policy constraints, and operational systems.
• Conduct qualitative and quantitative research through interviews, surveys, workshops, and contextual enquiry, and analyze behavioral, operational, sentiment, and UX data.
• Translate research and process analysis into personas, journey maps, process maps, service blueprints, and measurable improvements.
• Facilitate cross-functional workshops, collaborate across teams and regions, and communicate the value of design work to stakeholders.
• Prototype and test service concepts and process changes with users, iterate based on analytics and qualitative feedback, and promote service design best practices.

Requirements

• Minimum 4 years of commercial experience spanning service design, UX, or business analysis, ideally including both process or operational improvement and user-centred research methods.
• Experience turning research and process analysis into actionable, measurable insight.
• Practical knowledge of iterative, human-centred design approaches.
• Strong knowledge of service design, journey mapping, and process improvement methods such as process mapping, Lean, and value stream analysis.
• Working knowledge of mapping tools such as Miro and Visio, and prototyping tools such as Figma.
• Strong understanding of user-centred design principles and quantitative or behavioural measurement.
• Strong communication and presentation skills, including the ability to translate between operational or process language and experience or design language.
• Ability to collaborate across large global teams and time zones, manage ambiguity, handle multiple tasks, and work effectively in a global hybrid environment.
• Bachelor’s degree in Product Design, Service Design, Business Analysis, or equivalent experience.

Nice to have

• Experience in a large, global enterprise.
• Lean process improvement certification at Green or Yellow Belt level.
• Business analysis experience with hands-on application of user-centred design methods.

Culture & Benefits

• Collaborative work across teams, disciplines, and regions.
• Regular in-person collaboration supporting connection, mentorship, and professional development.
• Hybrid working aligned with local policies and business needs.
• Equal opportunity employment environment.