Associate Claim Rep, Auto Damage

Location: Hybrid; Charlotte, North Carolina, United States, with Richmond, Virginia also listed as an available location.

Annual base salary: $44,300–$73,100.

Company

hirify.global is a property and casualty insurance company focused on serving customers and communities through collaborative and innovative insurance operations.

What you will do

• Complete structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Assess coverage and compensability for personal and business claims involving automobiles, heavy equipment, mobile equipment, and property damage.
• Investigate claims by gathering information from policyholders, claimants, witnesses, and other evidence sources, including assessing potential fraud.
• Establish claim reserves, determine resolution amounts, issue accurate payments, and execute action plans for claim resolution.
• Communicate claim status to all parties, including business customers, and maintain accurate claim records in management systems.
• Adapt to new workflows, technology implementations, system upgrades, digital tool rollouts, and AI and digital transformation initiatives.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain and maintain an active adjuster or relevant insurance license where required by state law and hirify.global’ requirements within three months of starting.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally.
• Ability to exercise sound judgment, make effective decisions within established authority, provide exceptional customer service, manage multiple tasks, prioritize effectively, and maintain attention to detail and organization.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Culture & Benefits

• Health insurance coverage is available from the first day of employment for employees and eligible family members.
• Dollar-for-dollar 401(k) matching is available on contributions up to the first 5% of eligible pay, subject to an annual maximum, along with a company-funded pension plan.
• The Paying it Forward Savings Program provides annual 401(k) contributions for eligible employees making student loan payments.
• Benefits include at least 20 days of annual paid time off and nine paid company holidays.
• Wellness, mental health, caregiving, volunteer, and charitable matching programs are available.