Experience Strategist

Location: Hybrid, with work from home and on-site presence at clients or hirify.global offices in New York, Chicago, South San Francisco, Evanston, Philadelphia, or Princeton, United States. Travel to research and client locations is required 10–25%.

Salary: $90,000.00–$103,250.00 per year.

Company

hirify.global is a management consulting and technology firm that combines data, science, technology, and human ingenuity to develop solutions and technology products for patients, caregivers, consumers, and business clients.

What you will do

• Support the design and delivery of services, products, and brand experiences that solve customer problems and increase brand value.
• Create experience design deliverables including experience maps, user journeys, service blueprints, personas, and other design artifacts.
• Collaborate with clients and cross-disciplinary teams throughout research, insight development, opportunity definition, strategy, design, and go-to-market planning.
• Conduct qualitative customer research using design, behavioral, ethnographic, and market research techniques, and apply findings to design decisions.
• Plan and facilitate stakeholder interviews, Design Thinking workshops, rapid prototyping cycles, and presentations of design solutions.
• Communicate strategy and direction through visual and verbal storytelling while contributing ideas and new approaches within the practice.

Requirements

• Bachelor’s degree required in design, design strategy, design research, service design, industrial design, psychology, anthropology, or a related social science and design communication discipline, with a demonstrated record of academic success.
• 1–3+ years of experience applying Design Thinking methods to achieve successful business outcomes.
• Excellent communication and collaboration skills, including experience working with all levels of management to obtain consensus on project requirements and deliverables.
• Experience with the user-centered design process and designing complex, multi-channel customer experiences.
• Knowledge of Experience Design and/or Service Design Thinking.
• Exposure to ethnography, contextual inquiry, user interviews, usability testing, and incorporating research findings into experience design.
• Ability to multitask across several projects in a matrixed, fast-paced environment and balance ideation, conceptual thinking, and tactical execution.
• A robust and diverse portfolio of human-centered experience design work that produced positive business outcomes.
• Ability to support business development efforts, with some exposure to healthcare program management.
• Ability to travel for research and client work 10–25%, work independently, prioritize time, build rapport with research participants and project teams, and collaborate across functions.
• Fluency in English, strong written and oral communication, client-first mentality, intense work ethic, collaborative spirit, and a problem-solving approach.
• Authorization to work in the United States without current or future employer visa sponsorship.

Nice to have

• Advanced degree.
• Experience in the Life Sciences and Healthcare industry.
• Exposure to foresight and futures methodologies.
• Background in experience design, design research, design strategy, service design, or related disciplines.

Culture & Benefits

• Hybrid work combining work from home with on-site presence at clients or hirify.global offices.
• Cross-functional skills development, custom learning pathways, and milestone training programs.
• Career progression opportunities, internal mobility paths, individual contribution options, and role expansions.
• Comprehensive rewards supporting health and well-being, financial future, time away, and professional development.
• Collaborative culture with opportunities to work across different environments and cultures.

Hiring process

• Submit an online application with a full set of official or unofficial transcripts.