Sr. Administrative Business Partner - GEMS

Location: Chicago, Illinois, United States; additional locations include Janesville, Milwaukee, Eau Claire, Appleton, and Madison, Wisconsin.

Pay rate: $22.50–$37.75 per hour.

Company

hirify.global is an advisory, tax, and assurance firm providing professional services across the United States and global financial centers.

What you will do

• Coordinate flights, hotels, and other travel arrangements through the firm’s travel platform.
• Prepare and submit expenses, code and route invoices, and ensure compliance with firm policies.
• Support client engagement setup, including new client acceptance, relationship management data entry, vendor and due diligence forms, and electronic file coordination.
• Draft, format, and finalize proposals, engagement letters, contracts, and other business correspondence.
• Manage deadlines, tax due date reporting, PowerPoint presentations, and NASBA-required CPE paperwork.
• Manage queue-based workflows, collaborate across internal teams, onboard new GEMS team members, and support training and special projects.

Requirements

• High school diploma or GED required.
• At least 1 year of relevant experience required.
• Advanced organizational and priority management skills, with the ability to manage a diverse workload and multiple follow-ups through completion.
• Strong written and verbal communication skills for working with stakeholders and internal clients.
• High discretion and confidentiality when handling client- and firm-sensitive information.
• Advanced proficiency in Microsoft Office Suite, especially Outlook, Excel, and PowerPoint, plus Teams, SharePoint, and virtual meeting tools.
• Executive presence and interpersonal maturity when interacting with leaders and internal stakeholders.
• Experience with queue-based ticket platforms, FIFO workflows, knowledge assets, support SLAs, process adherence, and systems management.
• Ability to work effectively in a matrixed and evolving organization, apply firm standards, and use sound judgment to escalate issues, reroute requests, or realign priorities.

Nice to have

• 5 to 8 years of relevant experience.

Culture & Benefits

• Work in a fast-paced, virtual support environment with a queue-based GEMS model.
• Overtime may be required during peak seasons.
• Comprehensive compensation and benefits package available to eligible employees.
• Focus on customer service, responsiveness, confidentiality, and adherence to firm standards.