Marketing Revenue Operations Manager

Location: Portsmouth, NH, United States; operational support spans North America and the UK.

Company

hirify.global provides business payments and cash management solutions, processing more than $16 trillion in payments annually and operating globally.

What you will do

• Partner with the Head of Global Sales Development and SDR Managers on priorities, operational pain points, and daily support needs.
• Build and lead an SDR Operations Center of Excellence covering intake, prioritization, process ownership, documentation, training, governance, adoption, and continuous improvement.
• Manage SDR operational support across North America and the UK, including lead and account routing, assignments, handoffs, recycling, attribution, territory updates, access, exceptions, and issue resolution.
• Own the SDR technology ecosystem and roadmap, including Salesforce, Nooks, Clay, ZoomInfo, Cognism, LinkedIn Sales Navigator, data providers, AI, and automation capabilities.
• Deliver accurate reporting for execution, coaching, performance, pipeline, capacity, account coverage, and conversion; govern Salesforce workflows, fields, dashboards, reports, and data quality.
• Lead two direct reports, manage vendors and platform investments, and develop operating standards, SLAs, playbooks, training resources, release communications, feedback loops, and adoption plans.

Requirements

• 7+ years of experience in Sales Development Operations, Revenue Operations, Marketing Operations, Demand Generation Operations, or a related B2B technology environment.
• Experience supporting SDR or sales teams through daily operations and larger process, reporting, systems, or AI transformation initiatives.
• Strong understanding of frontline SDR and manager workflows, including lead and account management, routing, handoffs, data quality, reporting, coaching, and pipeline processes.
• Deep expertise with Salesforce and modern go-to-market technology, including translating business needs into workflows, dashboards, documentation, and scalable operating processes.
• Experience connecting multiple tools and data sources into end-to-end workflows and improving adoption across teams.
• Strong systems thinking, analytical, problem-solving, prioritization, and service-oriented operational support skills.
• Strong communication and cross-functional partnership skills across Sales Development, Marketing, Sales, IT, Data and Reporting, and Sales Operations.
• Experience leading teams, vendors, or cross-functional programs across multiple regions.

Nice to have

• Experience building or leading an operations Center of Excellence, shared-service model, or structured business intake and prioritization process.
• Experience with AI transformation, workflow automation, go-to-market orchestration, and responsible AI governance based on frontline business use cases.
• Experience with Nooks, Clay, Salesforce, ZoomInfo, Cognism, LinkedIn Sales Navigator, Power BI, and related sales technology.
• Knowledge of CRM architecture, lead and contact management, routing, attribution, funnel reporting, enablement, and global operating models.

Culture & Benefits

• Inclusive and open work environment.
• Equal opportunity employer committed to supporting additional needs.
• Global collaboration across North America and the UK.