Manager, Customer Care

Location: Mendota Heights, Minnesota, United States

Salary: $75,000 annually

Company

hirify.global is an independent third-party administrator in the United States serving health and welfare benefit plans through more than 44 offices nationwide.

What you will do

• Provide daily leadership, supervision, and oversight to Customer Care teams.
• Develop staff through performance management, goal setting, training, and employee relations.
• Optimize workflows, tools, staffing allocation, and technology for efficient and cost-effective operations.
• Resolve escalated customer and client issues, review plan changes, and address client needs.
• Participate in new business presentations, client meetings, benefit fairs, and new client implementations.
• Maintain current knowledge of assigned plans and apply it effectively.

Requirements

• High school diploma or GED.
• Five years of customer service experience, including two years in a supervisory role.
• Understanding of call metrics and analysis, staffing models, and workforce management.
• Strong decision-making, organizational, analytical, and problem-resolution skills, with the ability to exercise independent judgment and manage multiple priorities.
• Ability to manage staff remotely.
• Ability and willingness to travel as necessary.
• Computer proficiency, including Microsoft Office applications and tools.
• Team-oriented approach with the confidence and integrity to build client and internal team trust.

Nice to have

• Associate degree in a business-related field.
• Experience in a third-party administrator or health and welfare industry.
• Bilingual ability.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Opportunities for professional growth.
• Work includes prolonged periods of desk and computer use and may require lifting up to 15 pounds.
• Reasonable disability accommodations are available in accordance with applicable law.