Senior Manager, Customer Care - nVent HOFFMAN

Location: Hybrid, with 4 days per week onsite in Anoka, Minnesota, United States; requires approximately quarterly domestic and international travel.

Base pay: $123,500–$229,500 annually, with potential eligibility for annual incentives.

Company

hirify.global provides electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for equipment, buildings, and critical processes through globally recognized brands including HOFFMAN.

What you will do

• Lead, mentor, and develop Customer Care managers and teams across the United States, Canada, Mexico, and Latin America.
• Set priorities and guide performance across customer care, non-standard product quoting, claims and returns, global and key accounts, and regional customer-support teams.
• Partner with Operations, Supply Chain, Sales, and other business leaders to improve delivery reliability, order accuracy, responsiveness, and issue resolution.
• Develop customer service strategies based on evolving customer needs, feedback, and service metrics.
• Strengthen processes through accountability, capacity planning, business continuity, and coordination across teams and locations.
• Advance CRM, AI, automation, analytics, and digital solutions while building leadership capability and succession pipelines.

Requirements

• Ideally 10+ years of progressive experience in customer care, customer operations, sales support, order management, or a related function.
• Experience leading sizable customer care teams across multiple locations or regions.
• Experience leading through managers, supervisors, or other people leaders.
• Customer care experience in manufacturing, distribution, transportation, logistics, or a similarly complex environment involving order fulfillment, warehousing, and supply-chain dependencies.
• Experience working directly with customers in at least one international market, including familiarity with logistics, import/export, and related service considerations.
• Knowledge of the order-to-cash process and experience improving order management, quoting, pricing support, claims, returns, customer issue resolution, service levels, or delivery performance.
• Ability to interpret customer and operational performance data, identify meaningful trends, and translate findings into clear priorities and actions.
• Experience advancing process and digital improvements involving CRM, transactional systems, analytics, automation, AI, or related customer-service technology.
• Ability to travel domestically and internationally approximately once per quarter.

Culture & Benefits

• Work with a global organization focused on innovative electrical solutions, customer service, integrity, accountability, and continuous improvement.
• Medical, dental, and vision plans; flexible spending accounts; disability, critical illness, accident, and life insurance.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Potential tuition reimbursement, caregiver and parental leave, backup care, paid time off including volunteer time, well-being programs, and legal and identity theft protection.
• Support for employee philanthropic activities and matching contributions to nonprofit and educational organizations.