IT Associate I (Aerospace)

Location: On-site in Cape Canaveral, Florida, United States; ability to work on-site at Cape Canaveral, FL is required.

Hiring range: $26.80–$40.20 USD per hour.

Company

hirify.global develops rockets, including the Terran R vehicle, and launch infrastructure for delivering customer payloads to orbit.

What you will do

• Provide tier 1/2 technical support for hardware, software, and network connectivity to launch-site personnel.
• Set up, image, and deploy laptops, desktops, mobile devices, and peripherals.
• Manage user account provisioning and deprovisioning, including onboarding and offboarding.
• Maintain IT asset inventory and track equipment across the Cape site.
• Troubleshoot network, printer, A/V, and conferencing issues, escalating complex cases to Systems or Network Administrators.
• Document recurring issues and resolutions and support new-hire onboarding, office moves, and site events.

Requirements

• 1+ years of experience in a help desk, desktop support, or IT support role; internships count.
• Working knowledge of Windows and/or macOS operating systems.
• Basic understanding of networking concepts, including Wi-Fi, Ethernet, VPN, and printers.
• Experience supporting end-user hardware, including laptops, mobile devices, and peripherals.
• Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or similar.
• Strong customer service orientation and clear communication skills.
• Ability to lift or move IT equipment and work on-site at Cape Canaveral, FL.
• Ability to obtain and maintain any required site access or security clearances for a launch facility.

Nice to have

• Experience supporting IT in an aerospace, manufacturing, industrial, or launch-site environment.
• Exposure to Active Directory or Azure AD (Entra ID) user management.
• Familiarity with Mobile Device Management tools such as Jamf, Intune, or similar.
• Basic scripting knowledge in PowerShell or Bash.
• Relevant certifications such as CompTIA A+, Network+, or Security+.
• Experience setting up and troubleshooting A/V or conferencing systems.
• Familiarity with physical security systems such as badge access and CCTV at secure launch facilities.
• Interest in space, launch operations, or aerospace manufacturing.

Culture & Benefits

• Work in an environment emphasizing autonomy, ownership, impact, creativity, and technical rigor.
• Competitive salary and equity.
• Generous PTO and sick leave policies.
• Parental leave and an annual learning and development stipend.
• Equal opportunity workplace with a commitment to diversity and reasonable accommodation.