Tier 2 IT Support Engineer

Location: On-site in Las Vegas, Nevada, United States. Employment eligibility requires authorization to work in the United States.

Company

TensorWave delivers secure, reliable, and resilient AI compute through a cloud platform designed to remove infrastructure barriers for builders.

What you will do

• Resolve escalated Tier 1 and employee support requests involving hardware, software, access, networks, Wi-Fi, conferencing, and peripherals.
• Administer Google Workspace, Microsoft 365, SaaS identity and access, SSO, MFA, role-based access, and periodic access reviews.
• Manage macOS and Windows device fleets through MDM, including enrollment, configuration, patching, and compliance enforcement.
• Own onboarding and offboarding with People Operations, including Rippling provisioning, account setup, and hardware deployment and recovery.
• Support security and compliance programs, manage tickets and service communications, and maintain asset, license, vendor, and procurement records.
• Automate repetitive IT tasks with Bash, Python, PowerShell, or Google Apps Script and maintain runbooks, knowledge base articles, and Confluence documentation.

Requirements

• 3+ years of IT support or systems administration experience, including escalation-level Tier 2 support.
• Hands-on administration experience with Google Workspace, Microsoft 365, or both.
• Experience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling.
• Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning.
• Solid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls.
• Strong troubleshooting and communication skills, including the ability to explain technical issues clearly to non-technical users.
• Ability to manage priorities effectively and work autonomously in a fast-paced, evolving environment.

Nice to have

• Experience in a high-growth technology company, cloud provider, or data center environment.
• Success automating IT workflows with scripting or no-code tools.
• Familiarity with Rippling, Slack administration, and Atlassian tools including Jira Service Management and Confluence.
• Experience supporting ISO 27001 or SOC 2 security compliance frameworks.
• Relevant certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Google Workspace Administrator.

Culture & Benefits

• Stock options.
• 100% paid medical, dental, and vision insurance for employees.
• Health savings account contributions, flexible spending account, disability insurance, life insurance, and supplemental insurance options.
• 401(k), flexible PTO, paid holidays, parental leave, employee assistance program, and supplementary health benefits.
• Other in-office perks.

Hiring process

• Employment is contingent on verification of identity and authorization to work in the United States.
• Where permitted by law, employment may be contingent on a job-related background check.
• Reasonable accommodations are available during the hiring process.