IT Support Specialist

Location: Hybrid, based out of the New York office; New York Metropolitan Area

Compensation: $40–$50 per hour

Company

hirify.global is hiring an IT Support Specialist to own day-to-day IT operations for the company.

What you will do

• Provide primary IT support for onboarding and offboarding, hardware provisioning, account setup, and troubleshooting across laptops, mobile devices, and peripherals.
• Administer Google Workspace users, groups, organizational units, permissions, access requests, directory structure, and group membership.
• Manage endpoints with JumpCloud and Google Endpoint Management, including patching, device compliance, policy enforcement, access reviews, and security baselines.
• Support office technology, including Wi-Fi, printers, conference-room A/V, and video-conferencing hardware for Google Meet and Microsoft Teams; coordinate with vendors when needed.
• Triage and prioritize the IT ticket queue, maintain documentation and hardware/software license inventories, and coordinate procurement, warranty, RMA, MSP, and specialized support needs.
• Evaluate and implement tools and light automation to reduce manual provisioning and deprovisioning work.

Requirements

• 5+ years of hands-on IT support or systems administration experience, ideally at a company of similar size.
• Solid working knowledge of Google Workspace administration, including users, groups, organizational units, and security settings.
• Experience with JumpCloud or a comparable directory/identity platform and Google Endpoint Management for device provisioning, policy enforcement, and access control.
• Ability to independently troubleshoot software issues involving accounts, permissions, and SaaS tools, as well as hardware issues involving laptops, peripherals, and conference-room A/V systems.
• Basic networking knowledge covering Wi-Fi, subnets, and VPNs, sufficient to diagnose connectivity issues.
• Strong communication skills for explaining technical issues to non-technical coworkers and remaining calm during live meeting disruptions.
• Self-starter mindset with the ability to own ambiguous problems, research fixes, and follow through without heavy oversight.

Nice to have

• Experience supporting Google Meet hardware or Microsoft Teams Rooms deployments, or Logitech CollabOS devices such as Rally Bar and Tap IP.
• Familiarity with workflow and automation tools such as n8n or Zapier.
• Automation and scripting experience.
• Prior experience at an early-stage or fast-growing startup.

Culture & Benefits

• Hybrid work based out of the New York office, combining in-office hardware and conference-room support with remote work.
• Hands-on, independent ownership of IT operations with escalation only when necessary.
• Direct coordination with external vendors and MSPs for procurement, warranty, RMA, and specialized support.