Desktop Support Engineer (Windows/macOS/Android)

Location: West Valley City, Utah, United States — fully on-site at the Utah Fulfillment Center. The role requires standing and walking for extended periods, lifting up to 50 lbs, and attending a mandatory in-person interview.

Company

hirify.global is an outdoor retail and ecommerce company operating headquarters, retail stores, and fulfillment operations.

What you will do

• Troubleshoot Windows, macOS, and Android issues for office and fulfillment center employees while working the help desk queue.
• Configure, deploy, and maintain laptops, Android handheld scanners, charging stations, office printers, warehouse printers, and label printers.
• Manage user accounts through onboarding, offboarding, password resets, and access record maintenance.
• Track hardware assets throughout their lifecycle and document issue resolutions for escalation and handoff.
• Open, track, and verify vendor service cases for warehouse equipment repairs.
• Explain technical issues and resolutions to non-technical users and keep them updated through resolution.

Requirements

• Basic networking knowledge covering IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
• Hands-on experience troubleshooting Windows, macOS, and Android operating systems.
• Experience configuring and troubleshooting Android handheld scanners.
• Experience supporting office and warehouse printers, including label printers.
• Experience using ticketing systems to track, prioritize, and escalate issues.
• Experience managing user accounts, including onboarding, offboarding, password resets, and access records.
• Experience tracking and managing hardware assets through their lifecycle.
• Strong communication skills for explaining technical issues to non-technical users; ability to work independently with minimal supervision and as part of a team.
• Good organizational skills and attention to detail.
• Ability to work fully on-site at the Utah Fulfillment Center in West Valley City, Utah.
• Ability to stand and walk for extended periods and lift up to 50 lbs, with or without reasonable accommodation.

Nice to have

• Experience supporting Android devices or mobile device management platforms.
• Prior IT support experience in a warehouse, distribution, or fulfillment environment.
• Experience with Active Directory, Microsoft Entra ID, Microsoft Intune, or Jira.

Culture & Benefits

• Team environment with direct responsibility for keeping fulfillment operations running and employees productive.
• Hands-on training and development across device management, networking, and vendor coordination with manager and IT team mentorship.
• Ownership of the help desk queue, device deployments, and vendor cases from the start.
• Paid time off, 401(k) match, medical, dental, vision, supplemental policies, and employee discounts across the brand portfolio.
• Employment is contingent on a background check, including verification of prior employment dates.

Hiring process

• Recruiter screen lasting approximately 30 minutes.
• Hiring manager interview focused on hands-on troubleshooting, prioritization, escalation, and support for floor and office users.
• Team interview, mandatory in-person interview at the Utah Fulfillment Center, reference checks, and offer; the process may change and updates will be communicated.
• A valid LinkedIn profile URL is required in the application, or candidates must provide a credible reason and alternative evidence of professional background.