Site Support Technician Tier 2 (Manufacturing)

Location: Milwaukee, WI; onsite work across office and manufacturing areas with some remote support for remote locations.

Pay: $28.00–$35.00 per hour.

Company

Staffing services provider.

What you will do

• Provide Level 2 IT support for manufacturing and business operations across shop floors, shipping and receiving, quality, and office teams.
• Troubleshoot hardware, software, network connectivity, site technology, Windows, Microsoft 365, endpoint devices, networking, servers, and ERP-related systems.
• Own escalated incidents through resolution and prioritize tickets according to business impact and service-level requirements.
• Support remote locations, deployments, upgrades, infrastructure initiatives, and IT projects.
• Collaborate with IT and business teams, document solutions, and address recurring issues.
• Participate in cross-training and mentoring, with potential progression into engineering roles.

Requirements

• 2+ years of IT support or related technical experience.
• Experience supporting manufacturing, industrial, warehouse, or similar environments, including safe work around production equipment.
• Strong knowledge of Windows, computer hardware, Microsoft Office, and ticketing systems.
• Advanced troubleshooting skills across systems, applications, and networks.
• Strong communication, customer service, organization, and problem-solving skills.
• Ability to manage competing priorities, work independently, and learn new technologies.
• Ability to work across office and manufacturing areas near active equipment, material movement, and varying noise levels.
• Ability to follow site safety procedures, wear required PPE, and sit, stand, walk, and lift up to 25 pounds unassisted.

Culture & Benefits

• Full-time Monday–Friday schedule.
• Work includes collaboration across IT and business teams, cross-training, and mentoring.
• Reasonable accommodations may be provided to support essential job functions.