Associate Systems Engineer

Location: Remote (United States)

Base hourly rate: $24.00–$31.00; bonus eligibility is also available under the company plan.

Company

hirify.global is a technology advisor and solution provider for small and mid-size businesses, delivering ERP, HCM, CRM, implementation, and managed services.

What you will do

• Support client environments and end users, provide first-line service desk assistance, and resolve basic Level 1 and selected Level 2 issues.
• Perform remote desktop, hardware, software, operating system, application, backup, connectivity, and security troubleshooting.
• Configure equipment and software, assist with implementation, professional services, client onboarding, and special projects.
• Maintain ticket updates, time entries, operational and client documentation, work calendars, status reports, and network change records.
• Research technical issues, perform post-resolution follow-ups, meet service-level and customer satisfaction KPIs, and maintain at least 32 billable hours.
• Coordinate work assignments, support vendor and professional certifications, and provide situational awareness for high-profile clients and projects.

Requirements

• At least 2 years of experience at an MSP, service desk, or corporate IT environment supporting small to mid-size clients as a technical support representative or consultant.
• Exceptional written and verbal communication, interpersonal, rapport-building, listening, questioning, multitasking, adaptability, sense of urgency, and ability to learn new platforms quickly.
• Ability to work on-call and after hours when necessary.
• Experience with Apple hardware, MacOS, Google Workspace, Windows, Office 365, Intune, and MDM.
• Experience supporting the Outlook and Office 365 Admin Portal; managing and configuring Windows workstation and server security, sharing, patches, and group policies in a Windows Domain environment.
• Experience with cloud storage, remote connectivity solutions, and remediation of antivirus-related issues.
• Familiarity with ConnectWise Automate or a similar RMM solution.
• Four-year accredited college degree or relevant technical experience; previous customer support, sales, or technology experience.
• A+ or Network+ certification, or equivalent experience.

Nice to have

• Technical certifications such as Microsoft, Cisco, VMware, MDM, SonicWall, Fortinet, or CompTIA certifications.

Culture & Benefits

• Values include client focus, problem solving, integrity, collaboration, initiative, and coaching.
• Medical, dental, vision, accident, critical illness, hospital indemnity, life, disability, and employee assistance benefits.
• Flexible spending accounts, health savings account with company contribution, retirement plan with 401(k) matching, legal benefits, identity theft protection, pet insurance, and wellness programs.
• Paid time off starting at 15 days annually based on years of service, plus eight paid holidays including one floating holiday.
• Remote work is based in the United States.

Hiring process

• Applications are expected to be accepted until November 20, 2026, subject to earlier review.
• A Talent Acquisition professional will contact applicants whose background aligns with the position.
• Customer approval may be required for access to customer information, systems, or premises.