Desktop Support Specialist

Location: Onsite in Fort Myers, Florida, United States of America

Salary: $15 per hour

Company

hirify.global is a global services firm with over 9,000 associates, more than 40 years of experience, and services supporting public and commercial sector clients.

What you will do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, peripherals, and remote users.
• Troubleshoot and resolve hardware, software, operating system, network, connectivity, and application issues.
• Install, configure, maintain, and update desktop operating systems and applications.
• Respond to help desk tickets, phone calls, walk-up requests, and remote support requests; escalate complex issues when necessary.
• Document incidents, solutions, and system configurations.
• Support onboarding and offboarding, security compliance, asset management, inventory tracking, and equipment lifecycle management.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1–3 years of experience in desktop support, technical support, or help desk work.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with Active Directory and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills, with the ability to prioritize and manage multiple requests in a fast-paced environment.

Nice to have

• IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.
• Experience supporting iOS and Android mobile devices.
• Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF.
• Experience with PowerShell, Bash, or other scripting and automation tools.
• Experience supporting hybrid or enterprise-scale environments.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team environment.

Culture & Benefits

• Full-time onsite contract position.
• Medical, dental, and vision insurance.
• Access to a 401k retirement account.
• Paid time off and possible paid sick leave or other leave as provided by applicable law.
• Work involves frequent interaction with employees and stakeholders and may require moving computer equipment weighing up to 40 pounds.