Supervisor Technology - IT Patient Access (Hybrid)

Location: Hybrid, Information Technology Center, Morgantown, West Virginia, United States. The role may require on-call work, on-site response, and travel to WVUHS facilities or affiliated sites.

Company

hirify.global is part of West Virginia University Health System and provides healthcare services supported by enterprise information technology.

What you will do

• Lead day-to-day operations, workload management, professional development, performance reviews, timecards, schedules, hiring support, and team meetings.
• Coordinate design, development, testing, implementation, maintenance, upgrades, and deployment of new and legacy healthcare systems.
• Oversee complex issue resolution, production incidents, system outages, documentation, testing scripts, and restoration of system availability and performance.
• Coordinate projects, resource assignments, milestones, effort estimates, vendor calls, service-management tickets, release reviews, and status reporting.
• Support customer needs, process improvement, system training, onboarding, mentoring, and collaboration with clinical, business, vendor, and multidisciplinary teams.
• Manage or oversee application, infrastructure, database, server, storage, virtualization, endpoint security, and system-log-management responsibilities.

Requirements

• Bachelor’s degree in healthcare, computer science, business, informatics, or a related field and three years of related IT experience; or an associate’s degree and four years of related IT experience; or a high school diploma or equivalent and five years of related IT experience.
• Internal employees must meet all mandatory competencies in their current position for promotion within IT.
• Experience supporting day-to-day IT department activities and leading teams in operations, projects, and customer success.
• Ability to handle confidential information, work under high-stress conditions, prioritize tasks, make independent decisions, and adapt to changing workloads.
• Ability to work independently and collaboratively, supervise and mentor others, facilitate meetings, and work with multidisciplinary groups.
• Project coordination, communication, reading and comprehension, typing, and customer-support skills.
• Advanced skills with specialized analysis and reporting tools, including reporting workbench, report writers, query tools, Chronicle, SQL, and advanced Excel macros, as assigned.
• Ability to participate in on-call responsibilities and travel to WVUHS facilities or affiliated sites when required.

Nice to have

• Technical experience with software development, application support, HL7 interfaces, or related department-specific technologies.
• Additional certifications relevant to the position; certification may be required within a defined period and training will be provided by WVUHS Information Technology.

Culture & Benefits

• Full-time, 40-hour-per-week day schedule.
• Standard office environment with a hybrid work arrangement.
• Opportunities for professional development, mentoring, training, and continuing education.
• Work supporting patient safety, confidentiality, healthcare operations, and customer satisfaction.
• Equal opportunity employment and compliance with applicable federal, state, and local fair employment laws.