Operations Manager (Healthcare)

Location: Remote, Ireland; the role requires the right to work and travel within the EU, flexibility to travel within Ireland and the UK, and a full, clean Irish driving licence with own transport.

Company

hirify.global is part of NEC Corporation and develops software supporting public services, including healthcare, emergency response, transport, policing, housing, and local government.

What you will do

• Manage the day-to-day operation of the UNHS newborn hearing screening programme in Ireland and oversee screening staff across regional teams.
• Lead regional coordinators and act as the main point of contact for internal and external stakeholders.
• Plan capacity, rotas, workforce deployment, attendance, recruitment, induction, appraisals, succession planning, and continuing professional development.
• Monitor service quality, staff and process performance, training, accreditation, competency, audits, records, incidents, complaints, health and safety, and business continuity.
• Manage operational reporting, KPIs, forecasting, invoicing, validation, monthly reconciliation, and regional P&L.
• Ensure the screening service meets national standards, internal targets, applicable legislation, and confidentiality requirements.

Requirements

• Experience working in a healthcare setting.
• Experience managing staff, particularly large remote teams, including performance management of teams and individuals.
• Strong people-management, leadership, interpersonal, organisational, written, and oral communication skills.
• Ability to prioritise, take initiative, solve problems, work independently, and collaborate within multidisciplinary and stakeholder environments.
• IT literacy, proficiency with computer applications, experience using bespoke screening database software, and knowledge of information governance.
• Ability to work largely unsupervised while closely supervising clinical and clerical staff.
• Willingness to participate in and evidence continuing professional development.
• Full, clean Irish driving licence and own transport; ability to travel within Ireland and the UK.
• Pre-existing right to work and travel within the EU, enhanced disclosure and vetting, and satisfactory references are required.

Nice to have

• Proficiency in Irish or another language.

Culture & Benefits

• Monday to Friday working hours from 8:00 to 18:00, totalling 37.5 hours per week.
• Remote workplace arrangement with travel to programme venues and other work locations.
• Equal-opportunities employer committed to inclusion and reasonable adjustments during recruitment.
• Opportunity to support public services and early detection and prevention of hearing loss.

Hiring process

• Offers are subject to satisfactory vetting and reference checks.
• Garda Vetting may be required depending on the nature of the role.
• Successful applicants must provide details of previous cautions and convictions and complete enhanced disclosure checks on entry and every three years thereafter.