Director, Outbound Engagement (Healthcare)

Location: Remote USA

Salary: $182,000–$216,000 annually

Company

hirify.global is a healthcare company founded in 2017 that combines a care platform with data, AI, clinical services, and member support to improve the health and well-being of older Americans.

What you will do

• Execute the operational strategy and roadmap for outbound engagement functions.
• Develop and implement programs and initiatives with senior stakeholders and clinical leaders across Devoted Medical and hirify.global Plan.
• Drive member outreach, engagement, and problem-solving performance through clear objectives and measurable outcomes.
• Lead Managers and their teams of Supervisors and Guides, including organization design, team allocation, budgeting insight, and identification of missing jobs to be done.
• Create dashboards, scorecards, and tools to evaluate performance across multiple programs.
• Partner with technical product managers and engineers to improve workflows, scale operations, increase efficiency, and remove bottlenecks.

Requirements

• 5+ years of experience leading operations across multiple workstreams.
• Demonstrated ability to drive new initiatives and achieve direct business outcomes.
• Experience managing and developing high-performing teams of leaders.
• Strong analytical skills, including establishing quantitative goals, monitoring performance, and adjusting operations based on data.
• Experience influencing key decision-makers, driving outcomes, and championing operational work.
• Excellent written and verbal communication skills.
• Ability to work transparently and effectively in a startup environment.
• Can-do attitude, service orientation, process-improvement mindset, and ability to articulate and break down complex information.

Nice to have

• Health insurance or healthcare experience.

Culture & Benefits

• Remote work in the United States.
• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and a 401(k) program.
• Bonus eligibility excludes Director-level and above roles; commission eligibility applies to Sales roles.