Regional Account Manager

Location: Remote, United States

On-Target Earnings: $100,000–$110,000, plus variable compensation

Company

hirify.global provides the hirify.global Digital Experience Platform, built around open-source Drupal, to help global organizations create and deploy digital customer experiences.

What you will do

• Drive customer retention, renewals, and expansion opportunities across a high-volume account portfolio.
• Guide customers through product and service onboarding and own their success with hirify.global platform services.
• Build strategic customer relationships, manage account direction and strategy, and host Quarterly Business Reviews.
• Build the expansion pipeline through targeted outbound outreach, strategic account planning, and channel partner co-selling.
• Partner with internal resources to resolve customer escalations and operational issues, while coordinating with business users and procurement on timely renewals.
• Maintain the sales database weekly and exceed quarterly renewal and net renewal goals.

Requirements

• At least 2 years of experience in an account management role.
• Proven success retaining and growing complex customer relationships, closing renewals, and identifying upsell and cross-sell opportunities.
• Experience owning and exceeding a quota and managing a high volume of accounts.
• Ability to manage multiple systems simultaneously, with strong forecasting and analytical skills.
• Strong communication skills, including the ability to articulate a compelling value proposition.
• Ability to work effectively in a dynamic, fast-paced, and changing environment.
• Meticulous attention to detail, a high level of accountability, and the ability to set and manage priorities independently.
• Strong teamwork, communication, and cross-group collaboration skills, with the ability to proactively drive accounts and resolve customer escalations with minimal oversight.
• Bachelor's degree required.

Nice to have

• Openness to learning new technologies and collaborating with AI tools.

Culture & Benefits

• Remote position for candidates in the United States.
• Competitive healthcare coverage and wellness programs.
• Flexible take-it-when-you-need-it time off and parental leave.
• Recognition programs and additional employee benefits.
• Inclusive, transparent, efficient, and educational interview experience.