Client Services Manager (IT)

Location: Smithtown, NY, US; work is split between the client's office and client sites roughly twice a week, with occasional travel to New York City, Connecticut, and New Jersey.

Company

hirify.global is presenting a direct-hire Client Services Manager role supporting external business clients and their IT environments.

What you will do

• Manage direct relationships with business clients and serve as the primary point of contact for IT needs.
• Conduct on-site technical site surveys, audit infrastructure, make technical recommendations, and create deployment plans for accurate quotes.
• Manage and resolve escalated service tickets while maintaining service level agreements.
• Provide technical guidance, mentorship, and escalation support to lower-level technicians.
• Coordinate and support hands-on deployment projects involving server installations and migrations, Microsoft 365 migrations, firewall setups, and wireless networking.

Requirements

• 5+ years of Information Technology experience.
• Managed Service Provider (MSP) experience is required; alternatively, proven experience managing client services across multiple external corporate departments or multi-site offices is required.
• Strong technical foundation with hands-on experience in server installations and migrations, Microsoft 365 cloud migrations, firewall deployments, and wireless networking.
• Proven experience conducting on-site technical site surveys and infrastructure assessments.
• Exceptional communication and client-facing service skills, including the ability to work effectively in hectic environments.
• Experience using ticketing systems.

Nice to have

• ConnectWise familiarity.

Culture & Benefits

• Fast-paced, multi-department environment requiring frequent coordination across technical and client-facing work.
• Approximately 90% of clients are located on Long Island.
• Approximately 10% occasional travel to New York City, Connecticut, and New Jersey.
• Direct-hire employment.