Senior Client Success Manager (Managed Services)

Location: Remote within the US

Salary: $110,000–$120,000 annual base

Company

hirify.global provides workforce and managed technology services.

What you will do

• Build and maintain strong client partnerships by aligning customer needs and service scope with managed services delivery.
• Act as the client champion and trusted advisor, preparing reports and service updates.
• Handle escalations, address satisfaction concerns, and track key performance indicators and service-level commitments.
• Oversee the full client journey, including service true-ups, onboarding, and offboarding.
• Coordinate delivery, renewals, contract-expiration planning, proposals, and account expansion with solutions architects, account managers, sales, and leadership.
• Maintain accurate client records, provide managed-services account expertise, and use customer feedback to build loyalty and improve internal operations.

Requirements

• Five to ten years of experience in customer-facing roles delivering technology solutions in a managed-services setting.
• Strong organizational and project-coordination skills, including alignment across clients and internal technical or delivery groups.
• Experience managing multiple accounts and shifting priorities simultaneously.
• Ability to build strong client relationships, maintain satisfaction, communicate with technical staff and senior client executives, and drive internal improvements.
• Analytical ability to identify issues, independently determine solutions, recognize account-expansion opportunities, and collaborate with sales to generate revenue.
• Hands-on familiarity with managed-services platforms and productivity applications, including ServiceNow, Salesforce, and ScienceLogic.

Culture & Benefits

• Remote work within the US.
• Direct-hire employment.
• Full benefits.
• Visa sponsorship is not available.
• Equal employment opportunities are provided without discrimination or harassment based on protected characteristics under applicable laws.