Technical Customer Support Specialist

Location: On-site at the HQ on Kungsgatan in Stockholm, Sweden.

Company

hirify.global is a fast-scaling health-tech company building clinician-focused medical notes and workflows to improve patient care.

What you will do

• Own first-line support for Swedish customers through Intercom, handling incoming questions and issues promptly.
• Investigate, reproduce, and troubleshoot technical problems while guiding users through practical solutions.
• Triage issues and escalate complex cases to Engineering or Medical Operations with clear context.
• Provide clear, patient, and confident support to busy healthcare professionals and follow issues through to resolution.
• Identify recurring questions, bugs, and friction points and turn them into actionable product feedback.
• Improve FAQs, support documentation, workflows, and internal processes as the user base grows.

Requirements

• Genuine interest in technology and understanding how software products work.
• Strong customer-support mindset and satisfaction from solving problems.
• Ability to separate signal from noise, ask the right questions, prioritise effectively, and make sound decisions under pressure.
• Ownership of investigations, documentation, stakeholder involvement, and follow-up through resolution.
• Technical confidence with troubleshooting steps, software behaviour, bug descriptions, and learning new tools.
• Exceptional written communication in Swedish and English, including explaining technical concepts to people with different levels of technical confidence.
• Proactive, organised, disciplined, and able to manage a busy support queue without sacrificing quality or attention to detail.

Nice to have

• Experience with Intercom in technical customer support, SaaS support, IT helpdesk, or another technology-focused customer-facing role.

Culture & Benefits

• Primarily office-based collaboration at the Stockholm HQ, with team meetings, social events, and offsites in Sweden.
• Competitive salary and company stock options.
• 30 days of paid vacation per year, a 5,000 SEK wellness allowance, and an additional 6,000 SEK yearly allowance for health-related initiatives.
• Parental leave top-up, private medical insurance, mental health support through Mindler, and a pension program.
• Social and team-building activities, including offsites, after-work events, and winter and summer parties.
• Culture focused on ownership, action, ambition, learning, diverse perspectives, and making an impact in healthcare.