Technical Support Representative (French-speaking)

Location: Onsite 5 days a week at the office in Östermalm, Stockholm, Sweden; working hours are 9am–6pm Stockholm time, Monday to Friday.

Company

hirify.global develops assistive communication solutions that help people with disabilities express themselves, connect with the world, and live richer lives.

What you will do

• Assist customers, partners, and internal colleagues with technical inquiries and product support requests.
• Build knowledge of product features, functionality, and best practices to help users resolve issues independently.
• Troubleshoot hardware and software issues through phone, email, chat, and remote desktop sessions.
• Collaborate with developers and other stakeholders when needed to resolve technical problems.
• Maintain strong customer relationships through empathy, patience, and commitment to customer success.

Requirements

• Experience in a customer-facing role such as customer service, technical support, or product support, preferably involving troubleshooting in Windows or iOS environments.
• Professional fluency in written and spoken English and French, with the ability to communicate in real time across channels.
• Empathic approach, problem-solving skills, and active listening to resolve technical issues while maintaining customer satisfaction.
• Communication and collaboration skills for supporting both tech-savvy users and computer novices.
• Curiosity about technology, willingness to learn, and motivation to help others.
• Ability to manage workload, prioritize effectively, and support colleagues in a fast-paced environment.

Nice to have

• Experience with CRM systems such as Salesforce.
• Additional technical and troubleshooting skills or customer-facing experience.

Culture & Benefits

• Full-time, fixed-term contract for 12 months; a permanent position after the contract is not currently guaranteed.
• Opportunity to work in a collaborative, global organization focused on improving customers’ lives.
• Access to learning programs and the ability to apply for relevant internal roles through the career portal.
• Workplace focused on equality of opportunity, dignity, inclusion, and cultural diversity.