Technical Services Representative – Tier 1, German Speaker (Fluent) (IT Support)

Location: Sweden – Lund; hybrid work.

Company

hirify.global develops network technology solutions for video surveillance, access control, intercom, audio systems, and intelligent analytics.

What you will do

• Provide Tier 1 frontline support to partners and customers in the Middle Europe region through phone, web-based ticketing, and chat.
• Handle RMA cases, including authorization, follow-up, coordination, customer communication, and workflow improvements.
• Perform initial technical troubleshooting and light hardware troubleshooting to determine whether units require repair or replacement.
• Assist customers with product system navigation and first-time installations.
• Support partners and customers with invoicing questions and contribute to RMA-related technical tasks.
• Collaborate with Technical Services Engineers, Reverse Supply Chain, internal stakeholders, and the EMEA Technical Services Representative virtual team.

Requirements

• Fluent German and excellent English.
• Practical experience in the IT industry and customer support.
• Strong communication and problem-solving skills, with a customer-centric and responsible approach.
• Energy, self-sufficiency, adaptability, diligent follow-up, and commitment to professional service.
• Strong technical interest and basic IT or hardware knowledge.

Nice to have

• Proficiency in Dutch and/or another language.

Culture & Benefits

• Fixed-term employment with a full-time schedule.
• Multicultural, open, collaborative environment focused on innovation, inclusion, diversity, and sustainability.
• Daily breakfast and Swedish Fika every Friday.
• Access to a physical training gym and comprehensive insurance coverage.
• Robust onboarding program.
• Background checks may apply to certain roles, with notice provided before verification.

Hiring process

• The position is a fixed-term trial of qualifications, with the posting ending on 13 November 2026.