Service Desk Team Coordinator (IT Service Management)

Location: Malmö, Sweden, with a hybrid working arrangement, regular office presence, and occasional international travel.

Company

hirify.global provides professionally monitored security services across Europe and Latin America through a global connected security ecosystem.

What you will do

• Coordinate and prioritize daily Service Desk activities across incidents, service requests, and planned operational work.
• Coach and guide team members on service delivery, prioritization, processes, and effective ways of working.
• Act as a first escalation point and support the resolution of operational challenges.
• Monitor workloads, operational performance, and service levels to support consistent delivery.
• Identify and implement workflow, process, collaboration, and service-delivery improvements.
• Coordinate capacity and resources while aligning priorities with stakeholders and local IT teams across multiple countries.

Requirements

• Experience in an IT Service Desk, IT support, or similar IT service delivery environment.
• Previous experience coordinating operational activities, guiding colleagues, or taking a leading role within a team.
• Good understanding of incident management, service requests, escalations, and service-level expectations.
• Ability to organize and prioritize competing operational demands in a fast-paced environment.
• Strong communication and interpersonal skills, with a collaborative and coaching-oriented approach.
• Structured, solution-oriented mindset with the ability to create clarity and introduce improvements in changing environments.
• Interest in developing people, improving service delivery, and growing as a leader.
• Fluent English, both written and spoken, is required for collaboration across the international organization.

Nice to have

• Experience with IT service management processes, continuous improvement initiatives, or coordinating distributed teams.

Culture & Benefits

• International technology organization focused on collaboration, innovation, continuous improvement, and customer-focused service.
• Opportunity to develop operational leadership skills without formal personnel responsibility.
• Hybrid work with regular office presence in Malmö.
• Occasional international travel is part of the position.
• Permanent, full-time employment with a probationary period.
• Equal-opportunity and inclusive working environment.

Hiring process

• Apply through the hirify.global careers application page.
• Contact Group TA Specialist Lucas Stenberg with questions about the position.