IT Support Engineer (Microsoft 365)

Location: Hybrid; United States of America, McLean, Virginia. Eligible office locations also include New York City, San Francisco, Los Angeles, Irvine, California, and Washington, DC. Core business hours are 9:00 a.m. to 5:00 p.m., Monday through Friday; after-hours support and maintenance may be required. U.S. citizenship and the ability to obtain and maintain a U.S. national security clearance are required.

Salary: $70,000–$131,000 USD base compensation annually, depending on location, skills, experience, and internal equity. The role may also be eligible for an annual bonus.

Company

hirify.global provides trusted content, software, data, intelligence, and technology solutions for legal, tax, accounting, compliance, government, and media professionals.

What you will do

• Provide day-to-day desktop and phone support for onsite and remote users during core business hours.
• Provision and ship laptops and mobile phones, configure associated accounts, and maintain accurate device inventory.
• Troubleshoot network and VPN connectivity issues and support Windows-based systems and networking.
• Design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, Outlook, and Microsoft 365.
• Support IT projects including LAN maintenance, office expansions, and other technology initiatives.
• Research technical issues, document solutions, track work in the help desk system, and perform after-hours maintenance and support as needed.

Requirements

• Experience supporting Windows 11 and Microsoft 365 applications, including Exchange Online email and Microsoft Teams.
• Familiarity with Microsoft Active Directory, Microsoft 365 administration, and Entra ID administration.
• Experience managing Active Directory user and computer accounts.
• Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook.
• Experience supporting Apple iOS devices and managing mobile devices through Microsoft Intune.
• At least three years of IT-related experience.
• Bachelor’s degree in a computer-related field or equivalent experience.
• Ability to follow detailed procedures, manage time effectively, communicate clearly, and provide excellent customer service.
• Ability to obtain and maintain a U.S. national security clearance and U.S. citizenship required to comply with government contract, agency, or Federal Government requirements.

Nice to have

• Experience with Amazon Web Services and Microsoft Entra management.
• Experience with VMware vSphere and VMware Workstation.
• Strong security background, including endpoint and network firewalls, antimalware software, STIG and CIS security baselines, and application allowlisting.
• Experience administering Linux, Apache, and Tomcat environments.
• PowerShell scripting and Linux shell experience.

Culture & Benefits

• Flexible hybrid work model for office-based roles, with work-from-anywhere flexibility for up to eight weeks per year.
• Health, dental, vision, disability, and life insurance; competitive 401(k) plan with company match; retirement savings; and paid holidays.
• Flexible vacation, sick and safe paid time off, parental leave, sabbatical leave, and two company-wide mental health days.
• Tuition reimbursement, employee incentive programs, fitness reimbursement, wellness resources, and access to the Headspace app.
• Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
• Inclusive culture focused on customer service, continuous learning, flexibility, work-life balance, and collaboration.