Senior Helpdesk Analyst (IT Support)

Location: Austin, Texas. Fully onsite; requires working from the office five days per week.

Company

hirify.global develops simple, powerful, and secure solutions that help customers accelerate business transformation.

What you will do

• Provide day-to-day desktop and application support for internal customers in the Austin office and remote users.
• Support laptops, desktops, peripherals, mobile devices, printers, conferencing equipment, and collaboration platforms.
• Monitor, triage, resolve, and accurately document incidents and requests in the IT ticketing system, following up with users to confirm resolution.
• Install, configure, image, and re-image PCs, tablets, and mobile devices according to IT standards and security baselines.
• Administer user accounts and access in Active Directory, Azure AD, and enterprise applications, including password resets, access requests, group membership, and basic license management.
• Maintain IT knowledge-base documentation, support onboarding and hardware lifecycle activities, provide conference room and event support, and collaborate with network, systems, security, and business applications teams.

Requirements

• 3–5 years of experience.
• Solid experience supporting Windows endpoints and macOS.
• Strong Microsoft 365 and Office skills, including Outlook, Teams, Excel, Word, and PowerPoint, for end-user and basic administration support.
• Basic understanding of network fundamentals, including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with an enterprise ticketing or ITSM platform.
• Experience with user provisioning and access management using Active Directory or Azure AD, including group membership and basic security concepts.

Nice to have

• Experience in a global, multi-site IT environment supporting office-based and remote employees.
• Exposure to Zoom or similar collaboration and telephony platforms, plus modern endpoint management tools such as Intune, JAMF, or other MDM solutions.
• Familiarity with ITIL concepts and incident, request, and change management frameworks.
• CompTIA A+, Network+, Microsoft, or similar industry certification.

Culture & Benefits

• People-first environment focused on employees, customers, partners, shareholders, and communities.
• Collaborative, accountable, innovative, fast-paced workplace.
• Equal employment opportunity employer.