Software Developer (ServiceNow)

Location: Hybrid in Norman, Oklahoma, United States; four days per week onsite at the USPS Maintenance and Technical Support Service Center and one day per week working from home. Candidates must be able to obtain a USPS Public Trust background clearance and be US citizens or permanent residents with Green Card status.

Company

hirify.global Federal is the federal segment of Everforth, a global technology organization delivering data and AI, cybersecurity, and enterprise transformation solutions to defense, intelligence, and federal civilian agencies.

What you will do

• Maintain the health, performance, reliability, and security of the internal ServiceNow platform and customer portals for the USPS customer.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, reports, dashboards, and system settings.
• Develop and implement custom workflows, scripts, portals, integrations, and automated ITIL processes.
• Manage user roles, permissions, access controls, system logs, technical support, and issue resolution.
• Coordinate platform features, upgrades, enhancements, evaluations, and release schedules.
• Document configurations, processes, and procedures; provide user training and technical leadership for platform design, integration, and optimization.

Requirements

• Bachelor’s degree in computer science, information systems, or a related discipline.
• At least 3 years of experience in software development, system administration, or a related technical field.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Hands-on experience creating custom workflows, scripts, portals, and system integrations, preferably with ServiceNow.
• Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Strong organizational, analytical, interpersonal, communication, problem-solving, and root cause analysis skills.
• Experience providing user training and technical documentation.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
• Ability to obtain USPS Public Trust clearance, including passing an in-depth background check and meeting US Citizenship or Permanent Resident status requirements.

Nice to have

• Experience managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Experience supporting government agencies or contracts.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• ITIL Foundation certification.

Culture & Benefits

• Hybrid schedule with four onsite days and one work-from-home day each week.
• Mission-driven work supporting federal civilian, defense, and intelligence organizations.
• Culture focused on excellence in delivery, innovation, accountability, and professional development.
• Equal opportunity employment environment.