Agilent University Coordinator for Customer Training (Temporary Position)

Location: Ireland, Little Island; option to work remotely. Full-time temporary position with a duration of 0–3 months.

Company

hirify.global provides life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.

What you will do

• Coordinate classroom, onsite, virtual instructor-led, and customer-specific training activities.
• Handle customer inquiries through email, phone, and internal referrals from Sales, Field Service, and Customer Care.
• Select suitable training formats based on customer needs, instrument configuration, software version, participant numbers, objectives, and availability.
• Coordinate dates, trainers, rooms, laboratories, materials, participant lists, digital access, and other logistics.
• Maintain training and service data in LMS, SAP/CRM service order processes, OSBR, and local tools.
• Prepare confirmations, materials, remote access details, participant information, feedback links, and certificates; support completion, billing preparation, and follow-up.

Requirements

• Completed commercial, administrative, technical, or comparable education, or relevant experience in training coordination, customer service, service administration, or project coordination.
• Experience planning and organizing trainings, seminars, customer appointments, or service-related workflows.
• Understanding of end-to-end customer training processes from inquiry and planning through delivery, completion, feedback, and billing.
• Confident use of Microsoft Office, especially Outlook, Excel, Word, and PowerPoint.
• Strong customer orientation, professional communication, organization, prioritization, reliability, attention to detail, initiative, and accountability.
• Ability to collaborate with trainers, Program Managers, Sales, Scheduling, Customer Care, and other internal functions.
• Professional handling of escalations and unclear situations, with intercultural awareness in an international EMEA environment.
• Very good written and spoken English skills.

Nice to have

• Experience with CRM, LMS, SAP, or comparable administrative systems.
• Basic understanding of technical or scientific training environments, especially laboratory, service, or instrument-related settings.
• German or French language skills.
• Experience with MIMEO, OSBR reporting, Webex or comparable virtual meeting tools, and local tools for room planning, catering, printing, feedback management, and certificate creation.

Culture & Benefits

• Option to work remotely.
• Day shift with occasional travel.
• Work in an international EMEA environment.
• Equal opportunity employment.