Customer Support-English-Speaking Markets | Afternoon Shift

Location: Fully remote from Barcelona, Spain. Fixed shift from 13:00 to 22:00 Barcelona time (CET/CEST), Monday to Friday; public holidays follow the Spanish calendar and there is no weekend rota.

Company

hirify.global provides an all-in-one software platform for the wellness industry, combining booking, payroll, marketing and operational tools for boutique fitness businesses.

What you will do

• Act as the first point of contact for client conversations in chat and email, prioritizing North American clients during the afternoon shift.
• Resolve standard questions about passes, subscriptions, bookings, members, invoices, branded apps and payment status.
• Prepare complete Level 2 escalations and provide clients with clear follow-up expectations when other teams are offline.
• Leave the queue ready for the morning shift by annotating open cases, flagging urgent North American cases and meeting reply targets.
• Identify recurring questions and gaps in help centre content, especially for US and Canadian clients.

Requirements

• At least 1 year of customer support experience, ideally in software.
• Native or fluent English and strong written communication.
• Availability for a fixed 13:00–22:00 Barcelona-time shift, Monday to Friday, long term.
• Clear, warm writing and patience when supporting clients under pressure.
• Ability to learn a product in depth and work evening hours with a small team.

Nice to have

• Good written French or Spanish.
• Fitness or wellness industry background.
• Experience with Intercom or US and Canadian clients.
• A third language.

Culture & Benefits

• Full-time employment at 40 hours per week with a fixed, non-rotating schedule.
• Product training and day-shift shadowing during the first month, followed by a gradual transition to the afternoon shift.
• Claude account and a monthly AI tools budget.
• Fully covered Alan health insurance, DKV dental coverage, mental health support and paid sick leave.
• Wellhub access, tax-free meal, transport and nursery benefits through Alan Flex, 15 extra days per year and Summer Fridays in August.
• International team across Europe, the US and APAC.