Voice Client Support Specialist (Crypto)

Location: Remote in Mexico, Argentina, Chile, Colombia, or Peru

Company

hirify.global is a global crypto platform offering spot trading, margin, futures, staking, and OTC services to individual and institutional clients.

What you will do

• Answer inbound voice calls and provide fast, accurate resolutions with friendly, professional service.
• Clarify client goals, educate clients about hirify.global products and services, and guide funding, trading, and account activities.
• Test new products and features, build product expertise, and resolve issues end-to-end.
• Build client relationships, identify growth opportunities, and connect clients with suitable hirify.global products.
• Work with managers and teammates on goals, feedback, discussions, 1:1s, and client-experience improvement projects.

Requirements

• 2+ years of customer service or business support experience, including retail, hospitality, or a customer service center, with a demonstrated ability to deliver a 5-star experience.
• Willingness to work a 24/7 rotating schedule, including evenings and weekends.
• Exceptional attention to detail, workflow accuracy, and process adherence.
• Strong organization and time management across multiple priorities in a fast-paced environment.
• Native-like fluency in English and Spanish.
• Ability to learn new concepts, systems, and process changes quickly and explain complex procedures clearly.
• Foundational understanding of crypto trading and willingness to deepen product knowledge.
• Comfort with Zendesk and knowledge bases, with the ability to multitask calmly.

Nice to have

• Portuguese proficiency.

Culture & Benefits

• Fixed-term contract for 6 months.
• Frontline role supporting high-value clients through hirify.global’s premium Voice channel.
• Opportunity to contribute to client-experience improvements and growth projects.
• Applications are accepted on an ongoing basis unless a specific deadline is stated.
• Qualified applicants with criminal histories are considered consistently with the San Francisco Fair Chance Ordinance.
• Hiring is based on merit, with an equal-opportunity and anti-discrimination commitment.

Hiring process

• Job-related skills or work-style assessments may be required as part of the hiring process; results are considered alongside experience and interviews.