Local Support Specialist (Italy)

Location: Remote; available locations: Romania, Greece, Argentina, Turkey, Chile, or Slovenia

Company

hirify.global is a global travel-tech company developing online booking platforms for individual travelers, travel agents, and business-trip organizers.

What you will do

• Support B2B partners by taking calls, providing initial advice, and sharing updates on ongoing cases in Italian and English.
• Manage incoming tickets, escalations, booking modifications, and relocations with attention to detail and urgency.
• Communicate transparently and empathetically while balancing partner and account manager expectations.
• Coordinate with other departments to support smooth workflows and service delivery.
• Document work and partner interactions accurately in the CRM.
• Proactively identify and prevent recurring issues while learning new tools, systems, and processes.

Requirements

• Advanced Italian and English, with fluent spoken and written communication.
• Experience handling multiple tasks, stressful situations, and urgent issues professionally and calmly.
• A proactive, empathetic, customer-focused, and result-oriented approach.
• Ability to anticipate partner needs, solve problems, and work toward effective resolutions.

Nice to have

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators.
• Knowledge of Spanish, Greek, Romanian, Serbian, or another additional language.

Culture & Benefits

• Remote work from home.
• Base payment plus a monthly bonus.
• Growth opportunities through ambitious tasks and professional development.
• Seminars, trainings, and conferences supported by the company.
• Corporate discounts on hotels and other services.

Hiring process

• Submit a CV for review and record a video introduction in Italian.
• Complete meetings with HR and the hiring manager, plus a one-minute internet speed test for remote work.