Local Support Specialist LATAM (Travel Tech)

Location: Remote; available locations are Argentina, Colombia, Peru, Mexico, and Ecuador

Company

hirify.global is a global travel-tech company developing online booking platforms for tourists, travel agents, and business travel organizers.

What you will do

• Take calls and provide initial advice and regular updates to B2B partners in Spanish and English.
• Manage incoming tickets, escalations, booking modifications, and relocations.
• Communicate transparently and balance the expectations of partners and account managers.
• Coordinate with other departments to ensure smooth workflows and service delivery.
• Document work and partner interactions accurately in the CRM system.
• Identify opportunities to prevent recurring issues and improve partner satisfaction.

Requirements

• Advanced Spanish and English with fluent speaking and writing skills.
• Ability to handle multiple tasks, stressful situations, and urgent issues calmly and professionally.
• Empathetic communication skills and a customer-focused approach.
• Proactive, result-oriented mindset with the ability to anticipate partner needs.
• Ability to quickly learn new tools, systems, and processes.

Nice to have

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators.

Culture & Benefits

• Remote work from home in an available location.
• Monthly bonus in addition to base payment.
• Growth opportunities through interesting and ambitious tasks.
• Seminars, trainings, and conferences for learning and development.
• Corporate discounts on hotels and other services.

Hiring process

• CV review followed by a meeting with HR.
• One-minute internet speed test for remote-work readiness.
• Meeting with the hiring manager, followed by interview results and an offer.