Business System Analyst (Mandarin)

Location: Downtown Toronto, Canada; hybrid, with 2 days per week in the office

Company

Professional IT consulting firm supporting financial institutions, investment firms, and government organizations with technology transformation and modernization initiatives.

What you will do

• Support the English-to-Mandarin UI conversion of existing online banking applications without functional changes.
• Review English UI content, business rules, screen flows, labels, messages, and terminology.
• Work with Business Owners and technology teams to validate Mandarin GUI content, user experience, and approvals.
• Identify and document UI and content issues, inconsistencies, decisions, requirements, and potential impacts.
• Support GUI validation, regression testing, defect resolution, and the conversion testing lifecycle.
• Incorporate accessibility considerations covering text presentation, readability, navigation, and user interaction, and participate in Agile delivery activities.

Requirements

• 7+ years of experience as a Business Analyst or Business System Analyst in enterprise technology environments.
• 4+ years of experience as a Business System Analyst within software development or technology teams.
• Strong experience in requirements analysis, documentation, validation, and stakeholder management.
• Experience supporting UI or content conversion, localization, internationalization, or multilingual application initiatives.
• Strong experience working with Business Owners, development, UX, and QA teams.
• Experience with GUI review, validation, regression testing, and defect management.
• Strong analytical, communication, problem-solving, and attention-to-detail skills.
• Experience working in an Agile environment.

Nice to have

• Professional proficiency in Mandarin and English, particularly written Mandarin.
• Experience with online banking or digital banking applications.
• Experience with English-to-Mandarin UI conversion or localization.
• Experience working with accessibility requirements and standards.
• Experience in banking, financial services, or other highly regulated environments.
• Familiarity with UI/UX principles, internationalization, and multilingual applications.

Culture & Benefits

• Hybrid work arrangement with 2 days per week in the Downtown Toronto office.
• Collaboration with business, development, UX, QA, and technology teams.
• Agile delivery environment supporting a major banking client.