Financial Services Operations Analyst (Fintech)

Location: Remote in Canada

What you will do

• Own day-to-day operations and change delivery for an assigned product line, including Refund Transfer, Emerald Card & Spruce, Lending, or Wave.
• Partner with Product Directors, Operations leaders, and Technology teams to implement products, enhancements, and operational changes.
• Translate product requirements into execution plans covering workflows, readiness checklists, dependencies, risks, and timelines.
• Support end-to-end launches and changes across systems, processes, documentation, controls, and downstream impacts.
• Lead functional testing, end-to-end scenario testing, validation, quality checks, monitoring, reconciliations, audit routines, and issue remediation.
• Maintain operating procedures, identify automation and efficiency opportunities, resolve issues, and provide leadership with updates on readiness, risks, defects, and outcomes.

Requirements

• Bachelor’s degree in a related field or equivalent education and related work experience.
• 3+ years of related experience in banking, financial services, operations, or lending.
• Strong experience in financial services, fintech, or regulated operational environments, including direct experience with banking-as-a-service, consumer lending, payment, or prepaid card products.
• Understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
• Ability to execute complex changes, manage dependencies, and work across multiple teams.
• Experience with operational testing, audit support, controls, or quality assurance; familiarity with regulatory and compliance considerations for financial products.
• Strong analytical, problem-solving, documentation, communication, and prioritization skills, with attention to detail, ownership, and the ability to navigate ambiguity.
• Ability to use data and operational insights to identify issues and improvements, and to work with technology or product teams on changes.
• Proficiency in SQL or Power BI.

Nice to have

• Exposure to automation, workflow tools, or operational platforms.
• Experience supporting product launches, pilots, or major enhancements.
• Comfort operating as a dedicated product owner within an operations organization.

Culture & Benefits

• Remote work arrangement in Canada.
• Google Gemini may be used during interviews for confidential note-taking; notes are not shared outside the hiring process.