Service Account Manager (Robotics)

Location: Remote in the Netherlands or Belgium

Company

hirify.global develops AI-powered robotic solutions combining high-performance hardware and software to automate order fulfillment for retail and e-commerce customers and improve workplace safety.

What you will do

• Own strategic relationships with a portfolio of customers as the primary contact for service performance, escalations, and long-term success.
• Lead business reviews and governance meetings covering KPIs, system performance, actions, and improvement plans.
• Coordinate with Area Managers, Maintenance, Product, Performance Engineering, and Support to resolve customer concerns and improve operations.
• Translate customer feedback and business needs into actionable improvement initiatives and proactive account plans.
• Support account growth through upselling, service extensions, and additional value-added solutions.
• Oversee customer-site transitions from Deployment to Maintenance and monitor contractual performance, service levels, and commercial commitments.

Requirements

• Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery.
• Strong customer-facing skills and experience managing demanding stakeholders.
• Ability to navigate complex organizations and coordinate cross-functional teams.
• Commercial awareness and ability to identify growth opportunities within existing accounts.
• Excellent communication, influencing, and problem-solving skills.
• Fluent English.

Nice to have

• Experience in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment.
• Additional language skills.

Culture & Benefits

• Remote workplace arrangement in the Netherlands or Belgium.
• Opportunity to contribute to robotics solutions used by major retail and e-commerce brands.
• Work with an international organization of more than 1,000 employees.