Customer Success Manager (Robotics)

Location: Remote US; San Francisco, CA or Oakland, CA, with regular travel to customer sites across the region and approximately 30% travel. Candidates should live in close proximity to a major airport and have access to a vehicle.

Company

hirify.global provides Robotics-as-a-Service by combining industrial robotics, proprietary software, and full-service support to make automation accessible to American manufacturers.

What you will do

• Act as the primary consultative partner and point of contact for assigned customers, building relationships and coordinating technical, operational, training, and administrative support.
• Maintain regular communication and conduct customer-site visits to assess satisfaction with deployed robotic automation systems, address relationship issues, provide training, and gather feedback.
• Monitor customer health and engagement, identify risks, and take action during escalations and time-sensitive customer needs.
• Collaborate with Sales, Deployment, and Service teams to guide customers, particularly first-time automation buyers, through their automation journey.
• Identify expansion opportunities for additional like-for-like deployments and upstream or downstream standard solutions within existing accounts.
• Share customer feedback and recommendations to support product offerings, service enhancements, and internal process improvements.

Requirements

• 3–5+ years of experience in a manufacturing operations role, such as Plant Manager, Production Manager, Production Supervisor, or Process Engineering Leader, in a manufacturing or production operations environment.
• Familiarity with robotic automation systems in manufacturing or production, including palletizing, de-palletizing, case packing, machine tending, welding, or injection molding.
• Outstanding communication and stakeholder management skills, including the ability to build trusting relationships with diverse stakeholders and collaborate cross-functionally.
• Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs.
• Ability to identify expansion opportunities through customer relationships, customer insight, and operational outcomes.
• Proficiency with CRM and customer relationship management tools such as Salesforce, ticketing systems, or project tracking platforms.
• Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously.
• Ability to travel approximately 30% of the time to customer sites across the region, live near a major airport, hold a current valid driver’s license, and have access to a vehicle.

Nice to have

• Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers.
• Experience managing a portfolio of industrial automation users through adoption, expansion, and renewals, ideally involving technical platforms and solutions.
• Consultative sales experience.

Culture & Benefits

• Operating principles emphasize fearless optimism, action, ownership, adaptability, and learning from setbacks.
• Customer experience is expected to be clear, fast, value-added, and outcome-driven.
• Cross-functional collaboration, clear documentation, clean handoffs, and team success are emphasized.
• Equal opportunity employment and accessibility accommodations are provided.
• AI-powered tools may be used in some interviews, while final hiring decisions are made by humans.