Collections Specialist (AI Education)

Location: Argentina - Fully Remote. Availability to coordinate outreach across time zones in Argentina and other LATAM countries.

Company

hirify.global is an AI education company building a regional talent hub and fellowship program for Latin American software developers.

What you will do

• Manage a regional portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements; approximately 70% are in Argentina, with the remainder in Mexico, Colombia, Chile, and other LATAM countries.
• Review contracts, case histories, employment information, and contact records before interacting with fellows.
• Contact fellows by phone, email, WhatsApp, and other approved channels, including designing follow-up sequences for unresponsive individuals.
• Explain contractual clauses, payment-triggering conditions, amounts, and due dates using legal-team-validated materials.
• Handle objections and difficult conversations, negotiate payment commitments within authorized limits, and escalate discounts, exceptions, or changes for approval.
• Track agreements through payment, document activities and evidence in the CRM, coordinate with Finance, Operations, fellow support, and legal counsel, and prepare case files for escalation.

Requirements

• At least 3 years of experience in collections, debt recovery, or payment negotiation, including direct involvement in cases with significant resistance to payment.
• Experience managing portfolios of individual customers in Argentina and other LATAM countries, with knowledge of local communication and negotiation practices.
• Proven payment recovery results, target achievement, and follow-up on payment agreements.
• Experience reviewing contracts and clearly explaining obligations, payment terms, and relevant clauses.
• Ability to handle objections, de-escalate conflicts, and conduct difficult conversations professionally.
• Excellent written and verbal communication skills in Spanish.
• Proficiency with CRM systems, Excel or Google Sheets, and digital communication tools.
• Strong organizational skills and the ability to manage a portfolio independently in a remote setting.
• Sound judgment to identify cases requiring legal review and avoid commitments outside authorized terms.
• Availability to coordinate outreach across time zones in Argentina and other LATAM countries.

Nice to have

• Experience in fintech, personal lending, education financing, edtech, bootcamps, subscriptions, or services with deferred payment arrangements.
• Experience with payment models linked to employment or income increases.
• Experience working with law firms or legal teams.
• Education in Law, Business Administration, Accounting, Finance, or a related field.

Culture & Benefits

• Fully remote work.
• Opportunity to join an AI education company with regional reach.
• Opportunity to improve collections and debt recovery processes.
• Performance is evaluated through recovered amounts against targets, portfolio recovery rate, successful contact rate, time to recovery, and changes in overdue balances.
• Role includes developing knowledge of contracts, payment-triggering criteria, collection procedures, follow-up strategies, and process improvements.